superpak takes the privacy and security of your personal data seriously. This Privacy Policy explains exactly what information superpak collects from Pakistani players, why we collect it, how it is stored and protected, and what rights you have over your own data. This document governs all data processed through superpak.org and the superpak platform.
This Privacy Policy ("Policy") describes the data practices of superpak ("superpak", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at superpak.org. This Policy applies to all personal data collected, stored, processed, or transmitted by superpak in connection with your use of the superpak platform, including account registration, deposits, withdrawals, gameplay, sports betting, bonus participation, and customer support interactions.
By registering an account on superpak and using the platform's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register or use the superpak platform.
This Policy should be read in conjunction with superpak's Terms and Conditions and Responsible Gaming Policy, both of which are published on superpak.org and are incorporated herein by reference. Capitalised terms not defined in this Policy carry the meanings given to them in superpak's Terms and Conditions.
superpak operates as the data controller in respect of all personal data collected through the superpak platform. As data controller, superpak determines the purposes and means by which your personal data is processed. superpak is responsible for ensuring that data processing activities on the platform comply with applicable data protection obligations under superpak's international gaming license framework.
For all data protection enquiries, requests to exercise your rights, or complaints relating to your personal data, you may contact superpak's designated data protection point of contact at: [email protected]. Email is the primary channel for data-related queries. superpak commits to acknowledging all data protection requests within five (5) business days.
superpak collects personal data across several categories depending on your interaction with the platform. The following table summarises the categories of personal data superpak may collect about you:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, passport number | Yes – for KYC |
| Contact Data | Pakistani mobile number (JazzCash / EasyPaisa registered), email address, city of residence | Yes – for account |
| Financial Data | Payment method type, JazzCash / EasyPaisa account reference, HBL / UBL / Meezan account details, transaction history | Yes – for payments |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint | Automatic collection |
| Usage Data | Login timestamps, pages visited, games played, bets placed, session duration, feature interactions | Automatic collection |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with superpak | When support is used |
| Marketing Preferences | Email / SMS opt-in status, preferred communication language, bonus notification preferences | Optional |
| KYC Documentation | Scanned or photographed copies of CNIC, passport, proof of address, selfie verification | Yes – for withdrawals |
superpak does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or political opinions) unless voluntarily provided in a support context. Where such data is inadvertently received, it will not be processed for any purpose other than addressing the specific support matter and will be deleted promptly thereafter.
superpak collects your personal data through the following channels:
superpak only processes your personal data where a lawful basis exists for doing so. The table below sets out the primary purposes for which superpak processes personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Registering and managing your superpak account | Performance of contract |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Verifying your identity and age (KYC / 21+ check) | Legal obligation / gaming license compliance |
| Preventing fraud, money laundering, and bonus abuse | Legal obligation / legitimate interest |
| Delivering customer support via live chat or email | Performance of contract / legitimate interest |
| Administering bonuses and promotional offers | Performance of contract |
| Responsible gaming monitoring and self-exclusion enforcement | Legal obligation / legitimate interest |
| Sending marketing communications (bonuses, promotions) | Consent (opt-in only) |
| Platform analytics and product improvement | Legitimate interest |
| Compliance with regulatory reporting obligations | Legal obligation |
superpak does not sell, rent, or trade your personal data to third parties for commercial purposes. superpak may share your personal data with the following categories of recipients strictly on a need-to-know basis and under appropriate data sharing agreements:
All third-party data processors engaged by superpak are contractually required to process your personal data only on superpak's documented instructions, to implement appropriate technical and organisational security measures, and to delete or return data upon termination of the service relationship.
superpak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, superpak will securely delete or anonymise your personal data in accordance with our internal data retention schedule.
superpak implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
superpak uses cookies and similar tracking technologies on the superpak platform to enhance your user experience, maintain session security, and gather analytics data to improve the platform. The following categories of cookies are used:
These cookies are essential for the superpak platform to function and cannot be disabled. They enable core functionality such as maintaining your login session, ensuring page security, and processing your bets and deposits. No personally identifiable information is stored beyond what is strictly required for session management.
superpak uses analytics cookies to understand how players navigate and use the platform. This data is aggregated and anonymised where possible. Analytics data helps superpak identify pages that need improvement, understand which games are most popular among Pakistani players, and optimise platform performance.
Preference cookies remember your platform settings, such as your preferred language, display preferences, and notification settings, so you do not need to reconfigure them on each visit to superpak.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the superpak platform. Guidance on managing cookies in major browsers is available from your browser's help documentation.
As a registered superpak player, you have the following rights in relation to your personal data. To exercise any of these rights, contact superpak at [email protected] with your account username and the specific right you wish to exercise.
superpak will respond to all verified data rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, and superpak will notify you of any such extension within the initial thirty-day period. superpak may need to verify your identity before processing a data rights request.
If superpak becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all personal data associated with the account will be deleted as promptly as our legal obligations permit, and any deposits received will be returned to the original payment method following verification.
Parents and guardians who believe a minor may have registered on superpak should contact [email protected] immediately. superpak will treat all such reports as high-priority and act swiftly to investigate and close any underage account identified.
As an internationally licensed online gaming operator, superpak may transfer your personal data to, or process it in, countries outside Pakistan. Such transfers may occur in connection with superpak's use of cloud hosting infrastructure, KYC verification partners, and internationally based game studio providers.
Where personal data is transferred internationally, superpak takes appropriate steps to ensure that your data receives an adequate level of protection, including by implementing standard contractual clauses or other recognised transfer mechanisms with receiving parties. superpak will not transfer your personal data to any jurisdiction that does not provide appropriate data protection safeguards.
superpak may send you promotional communications about cricket betting offers, PSL season bonuses, new slot game launches, live casino promotions, and other superpak platform news — but only where you have explicitly opted in to receive such communications at registration or through your account settings.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect superpak's ability to send you transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, KYC status updates, and responsible gaming alerts.
superpak reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable data protection requirements, our data processing practices, or the services offered on the superpak platform. All updates will be published on this page with a revised effective date.
Where changes to this Policy are material, superpak will notify registered players via email or via a prominent notice on the superpak platform prior to the changes taking effect. Your continued use of the superpak platform following notification of material changes constitutes your acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by superpak, please contact us at:
superpak aims to respond to all privacy-related enquiries within five (5) business days. If you are not satisfied with superpak's response to your complaint or data rights request, you may have the right to lodge a complaint with the relevant supervisory authority under superpak's applicable gaming license framework.
From the moment you register to every PKR transaction you make, superpak has multiple layers of data protection working in the background.
Every session on superpak — from login to cashier — is protected by 256-bit SSL encryption. Your personal data and PKR transaction details are never transmitted in plain text, keeping your information safe from interception at every step.
superpak's mandatory KYC process verifies the identity and age of every player before withdrawals are processed. This protects your account from being accessed by unauthorised third parties and ensures the 21+ age restriction is enforced on every account.
superpak does not sell, rent, or trade your personal data to any third party for commercial gain. Your information is used exclusively to operate your superpak account, process payments, and comply with our gaming license obligations. Full stop.
superpak will only contact you with cricket betting promos, PSL bonus alerts, and slot game offers if you explicitly opt in. You can withdraw consent at any time through your account settings, and superpak will update your preferences within 24 hours.
You have the right to access, correct, delete, or export your personal data held by superpak at any time. Simply contact [email protected] with your request and superpak will respond within 30 days — no bureaucratic runaround.
superpak retains your data only for as long as legally required under our gaming license and AML obligations. When retention periods expire, your data is securely deleted or anonymised. No unnecessary data hoarding — your information is not kept a day longer than needed.
superpak is built for Pakistani players who expect both great gaming and genuine data protection. Cricket betting, live casino, premium slots — all in PKR, all under a secure, internationally licensed platform. 21+ only. Play responsibly.
21+ Only · Play Responsibly · International Gaming License Regulated